Frequently Asked Questions
How Does The Neck Pad Work?
A heated neck pad works by using built-in heating elements to generate gentle warmth around the neck and shoulders. Once plugged in and turned on, the heat gradually spreads through the fabric, creating a soothing and comforting sensation.
Will This Help Me Relax?
After a long day of work, stress, and screen time, it can be difficult to switch off. The soothing warmth and comforting design help create a calming experience, making it easier to relax, unwind, and enjoy a few well-deserved moments of comfort at home.
Where are you located?
Our head office is located in Sydney Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
Contact Us
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Flexreliefco1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.