Frequently Asked Questions
How Does The Neck & Shoulder Massager Work
Our Neck & Shoulder Massager uses deep-kneading massage nodes that rotate and apply gentle pressure to tired, tight muscles.
This massage action helps loosen muscle tension, improve circulation, and promote relaxation in the neck, shoulders, and upper back.
Will This Help With Tension
The rhythmic kneading motion can create a calming experience that helps your body shift from a tense state to a more relaxed one.
Our Neck & Shoulder Massager helps ease built-up tension with a soothing deep-kneading massage
Where Can I Use The Neck & Shoudler Massager
Our Neck & Shoulder Massager is portable and can be used anywhere at anytime. Helping you relieve tension no matter where you are.
How much does shipping cost?
Shipping is free on all orders to Australia.
Where Are You Located
Our head office is located in Sydney Australia
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
Contact Us
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Flexreliefco1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.